Terms and conditions

1. Seller identification

The seller is: Solito bvba, Vlasrootstraat 53 – 9190 Kemzeke (Belgium)

Website and webshop: Vinteria

Enterprise number: BE 0823.089.639

2. Application domain

These general terms and conditions apply to the transactions related to the items from the range of our www.vinteria.be webshop.

2.1 By placing an order, the customer accepts these terms and conditions and confirms that he is aware of the terms and conditions of sale.

2.2 If one of these terms and conditions should be declared illegal or unfeasible for whatever reason, the other terms and conditions shall continue to apply.

2.3 The agreement must be entered into in Dutch. The customer cannot appeal on the fact that he does not fully master the Dutch language to invoke that one or more terms and conditions must be declared null and void.

2.4 Solito bvba can amend these terms and conditions at any time. The terms and conditions that apply at the time of the sale shall always apply to running agreements.

2.5 Every order after the amendment represents an acceptance by the customer of the new terms and conditions.

3. Range and stock: disclaimer

The range of the Vinteria webshop shall apply as long as stocks last and can be changed at any time. 

3.1 All images on the website/webshop are for illustration purposes. They may contain elements that are not included in the price or present differences when compared to the appearance of the item.

3.2 The information provided is always compiled with the greatest care and attention whatever the format. It is, however, possible that the information provided is incomplete or not up to date. Interim amendments in terms of prices and products are possible at all times.

3.3 Solito bvba cannot be held liable in case of any typesetting or printing errors or possible incorrect pricing.

3.4 The content of the website (terms and conditions of sale and links included) may be changed, amended or supplemented at any time without notice or indication.

3.5 Solito bvba gives no guarantee for the proper functioning of the website and cannot in any way be held liable for any restricted availability or temporary unavailability of the website.

4. Orders

Orders must always be placed through www.vinteria.be.

Solito bvba reserves the right to refuse orders in the following cases:

  • when out of stock;
  • when an item is no longer available;
  • when force majeure applies;
  • etc.

5. Force majeure

Solito bvba will at no time be liable for force majeure situations or any other cause outside its will (war, strike, lock-out, breakdown, theft, fire, logistical problems with carriers and third parties, etc.) which could mean that Solito bvba is not able to meet its obligations or not in good time, although it will always attempt to make every effort to implement the agreement, with a delay if necessary, without any possibility of its being liable for damages.

6. Prices

All prices specified on the Vinteria website exclude VAT and delivery and insurance charges, unless specifically stated on the website.

The specified prices may change at any time. If an order is placed, the price applicable to this Internet sale is the price applied at the time of the order.

Special offers and deals shall apply as long as stocks last and as long as they are included on the website.

If a price should change, you are entitled to cancel the placed order free of charge.
The buyer or recipient is liable for any owed turnover tax or import duties that may apply in the country of destination.

7. Payment and delivery

The customer can only pay for orders through a bank transfer made in advance or pay cash at pick-up.

6.1 The items shall be delivered by a specified parcel delivery service.

6.2 Contact Solito bvba for information about the insurance related to your order and the related charges for this. You can take out standard insurance or fully comprehensive insurance.

6.3 Contact Solito bvba for information about delivery dates. Solito bvba can never be held liable for any damage as a result of the delivery date being exceeded.

8. Property right

The items shall continue to be the property of Solito bvba until full payment has taken place. The risk due to loss or damage shall be transferred to the customer as from the moment the items are in the customer’s possession and/or upon delivery by the parcel delivery service.

9. Picking up purchased items

If the purchased items are being picked up, the customer must present his confirmation email.

If an ordered item is not in stock, the customer shall be informed by email.

Items are kept available for fourteen days at most for the customer.

If the customer does not pick up his items within fourteen days after placing the order, the order shall be cancelled.

10. Right of cancellation or renunciation

The customer has the right to inform Solito bvba that he renounces the purchase without incurring a penalty and without having to specify a reason within fourteen calendar days as from the day following the order.

Older wines (older than ten years) shall be regarded as perishable products. The right of renunciation shall not apply within this context.

This right also does not apply, on the basis of the above rule, when the wines are picked up, shipped or handed over.

11. Complaints

Every visible damage of the items or other shortcomings during the pick-up or delivery must be reported immediately to Solito bvba subject to forfeiture of all rights.

10.1 The buyer can also reach us by telephone or email regarding complaints related to the order.

12. Proof

The customer accepts electronic proofs (emails and backups).

13. Guarantee

It is impossible to give any form of guarantee with regard to the quality of the wine, the quality of the cork and cork taint with regard to older and exclusive wines.

14. Law

All our terms and conditions of sale are governed by Belgian law and any dispute must be submitted to the courts of the Arrondissement of Dendermonde.

15. Alcohol and responsibility

Solito bvba does not sell alcohol to persons under the age of eighteen. With your order and registration, you declare that you are responsible and older than eighteen.

16. Intellectual property rights

The content of this website is protected by intellectual property rights and belongs to Solito bvba. It is prohibited to copy, amend or distribute logos, drawings, texts, names, images, etc. without prior written permission.

17. See privacy statement…